Shipping & Return Policy
HVACdeal.com uses the most efficient methods of order preparation and shipping available to deliver your products fast and hassle free.
How is my product shipped?
Since we ship in a variety of ways the product(s) shipping method will be displayed in the cart or at checkout before completing an order. Becoming familiar with our shipping methods will facilitate your understanding of what requirements your order may have upon delivery.
I placed my order so when does my package ship?
Lead times may affect your orders fulfillment and shipment time. Items ordered on weekends (Saturday or Sunday) start to process and ship from our facility as early as the following business day.
We process and ship orders Monday through Friday (Excluding Holidays) and orders placed by 12 p.m. PST are normally shipped from our facility within 1 to 2 business days regardless of shipping method selected at checkout.
Shipping transit times start once your order leaves our warehouse. Transit times are normally determined by a few factors such as your location within the contiguous 48 states, the products availability, weather conditions, and shipping company’s delivery availability. Due to those factors, transit times are not guaranteed and may change without notice. We strongly recommend against scheduling your professional installation of your product(s) until you have your product(s) in hand.
Once your product has shipped, you can track the product using the tracking number(s) provided to you in the Shipped Confirmation email. Sometimes tracking numbers may take 24-48 hours to propagate in the carrier’s website so continue to check back with them periodically. Please be aware that there are different requirements for Freight Bound (LTL) order(s) as opposed to Small Parcel order(s). We encourage you to ask questions should you require any clarifications on or before the time of delivery.
What is Freight bound equipment?
Orders that travel via Freight Services (LTL) are normally products that are heavier than 150 lbs. and require an appointment for delivery. The Freight carrier will contact you to arrange a delivery appointment normally 1 business day (excluding holidays) before the delivery. Due to adverse weather conditions, distance of delivery address from delivering terminal and additional factors a few additional days may be required. The freight company will discuss the available dates for delivery with you.
What is Curbside delivery?
All freight bound equipment is delivered curbside. Curbside is defined as where the government street is located in front of your property, regardless of the size of the driveway you may have. It is NOT the responsibility of the truck driver to unload your shipment. It will be entirely your responsibility to remove the item off off the truck and bring it inside. Liftgate is a highly recommended service to select when checking out or ordering with our sales representatives.
We strongly recommend you make prior arrangements to have one or more people or have power equipment such as a forklift, to help you lower and move the package(s) from the truck to its final destination. If the arrangements are not made prior the package(s) will arrive at your home and the freight carrier may not be able to complete the delivery. Because of this, additional charges may be incurred which are not reimbursed by HVACdeal.com and will be billed directly to you by the Freight Company.
What is Liftgate service?
Lift gate is a hydraulic platform located in the rear of the LTL (Less than a Truck load) Trucks that carry freight bound equipment from truck height to the ground (curbside). This service can be added for a nominal fee of $75.00 per shipment, however it is subject to availability within your local Freight LTL delivering Terminal.
What additional services are available at the time of my freight bound equipment delivery?
We can arrange a terminal pick up. Freight will be shipped to your local terminal and can be loaded into your vehicle or trailer at no additional cost. Any additional special delivery charges incurred are not covered nor reimbursed by HVACdeal.com and will be billed to you by the freight company directly.
Is there anything I should do immediately after I receive my freight bound order?
Yes, open all the box(es) or crates to ensure you received exactly what you ordered. Compare the packing list provided to the product(s) at hand. Should there be any discrepancies contact us immediately and we will address your concerns immediately. Please inspect items before signing. Any damage found at later date will not be considered as a claim by the freight company. Make driver wait while you inspect for damage. If small cosmetic damage is found, note it on the paperwork and accept the order. If any major damage is found please decline delivery and contact us immediately. Include any pictures of the damage.
Because we sell overstock equipment at a discounted price, we do not accept returns or exchanges. That is why we are able to keep our prices low for our customers! Please make sure the equipment will fit your needs BEFORE purchasing them. If you are unsure about your selection, feel free to contact us for assistance. We are not factory distributors. We are HVAC liquidators that sell surplus equipment. All warranties are through the manufacturer.